• About Us
  • Organization
    • Mission
    • Background
    • Our values
    • Our intervention philosophy
    • Characteristics of our interventions
    • Our standards and procedures
    • Logo
  • Our Team
    • Permanent employees
    • Board of directors
  • Participants
    • Profile
    • Needs expressed
    • Testimonials
    • Does this concern me?
• I Need Help
  • Services
    • Telephone helpline
    • Quick support and orientation
    • Intake evaluation
    • Individual support
    • Group support
    • Legal information
    • Our services at a glance
  • Operation
    • Initial contact
    • Services fees
    • Opening hours
    • Possible approaches
    • Restrictions
    • Confidentiality
• Involvement and links
  • Internships
  • Community involvement
  • Community action
  • Links
  • Donation
• Publications
  • Flyer

Telephone helpline

This service provides callers with support and information about our organization, and enables us to set up appointments, evaluate the particular situation and ensure it is not being overdramatized, as well as identify the caller’s exact needs to ensure he receives relevant counselling.

To receive a personal response, please call 514-384-6296 between 10:00 a.m. and 5:00 p.m., Monday to Friday.

Caseworkers providing all services are on duty from 10 a.m. to 9:30 p.m., and answer the telephones whenever possible. Please note that you can leave a message at any time on our voice mailbox.